Returns & Refund Policy
Last Updated: June 17, 2026
Thank you for shopping with Kanapathee, Sri Lanka's online marketplace for products, services, and medicines.
1. Returns
1.1 Medicines & Prescription Items
Due to the sensitive nature of medicines and healthcare regulations, prescription medicines cannot be returned once delivered.
However, returns may be accepted only if the product is defective, damaged during delivery, or incorrect.
Unopened items may be returned within 3 days of purchase with proof of purchase.
After review, eligible refunds will be processed to the original payment method.
1.2 General Products
Unused and unopened products may be returned within 3 days of delivery.
Items must be returned in original packaging with proof of purchase.
2. Exchanges
We only replace items if they are defective or damaged. Please contact us with product details before returning.
Once received and inspected, we will notify you regarding replacement approval.
3. Non-Returnable Items
- Medicines once delivered
- Personal care items
- Hygiene products
- Perishable goods
4. Refund Conditions
Shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless otherwise agreed.
Contact for Returns Support
021 222 9192
076 374 9220
WhatsApp 94763749220